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National Law Enforcement Accreditation 2000

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SUPPORT SERVICES DIVISION

Addison Consolidated Dispatch Center

The Addison Consolidated Dispatch Center (ACDC) provides 24-hour, 7-day-a-week communication coverage for the communities it serves. The ACDC telecommunicators are responsible for receiving, processing and relaying information for calls for service to the proper agency, units or personnel in a safe and efficient manner.

ACDC provides police communication and is the Public Safety Answering Point (PSAP) for the following police departments:

  • Addison Police Department
  • Bensenville Police Department
  • Bloomingdale Police Department
  • DuPage County Forest Preserve Police Department
  • Wood Dale Police Department
  • Itasca Police Department
  • Glendale Heights Police Department
  • Westmont Police Department

ACDC also provides fire dispatching for the following fire protection districts:

  • Tri-State Fire Protection District
  • Pleasantview Fire Protection District
  • Westmont Fire Department

There are two ways to call ACDC:

Dial 911 for emergencies requiring an immediate police, fire or medical response.

For non-emergency calls such as

  • Delayed requests for service
  • Overnight parking permission
  • Information or questions
  • To speak with or leave a message for an officer
  • To contact other Village departments (sewer, water, street)

For non-emergencies, dial

  • (630) 543-3080 in Addison
  • (630) 350-3455 in Bensenville
  • (630) 529-9868 in Bloomingdale
  • (630) 933-7200 in DuPage County Forest Preserve
  • (630) 766-2060 in Wood Dale
  • (630) 773-1004 in Itasca
  • (630) 260-6070 in Glendale Heights
  • (630) 981-6300 in Westmont

The NENA (National Emergency Number Agency) standard for answering a 911 call is "90% of all 911 calls must be answered within 10 seconds."

ACDC 2016 Call Answering Times
2016
   
911 Calls Answered Within 10 Seconds
99.05%
911 Calls Answered Within 11-15 Seconds
.092%
911 Calls Answered Within Over 15 Seconds
.02%



Tips for calling 911:

  1. Know the location or address of the problem.
  2. Answer all of the telecommunicator's questions. Those questions are being asked for a reason.
  3. Stay on the line until the telecommunicator tells you to disconnect.
Fire and emergency medical calls are immediately transferred to the Fire Department's contracted dispatching agencies:  DuComm for Addison, Bloomingdale, Itasca, Wood Dale and Glendale Heights incidents and NorComm for Bensenville incidents.

ACDC telecommunicators answer all land-line emergency 911 calls from incorporated addresses in Addison, Bensenville, Bloomingdale, Glendale Heights, Itasca,Wood Dale and Westmont, as well as the old 7-digit emergency lines and the non-emergency lines for each Village.

The DuPage County Emergency Telephone System Board, along with the PSAPs, worked together so that all 911 cellular phone calls are now routed to the closest PSAP. Because cell phone towers can cover multiple jurisdictions, your call may need to be transferred to the proper authority.

On cellular calls, the caller's number and location information IS NOT automatically received by the telecommunicator. It's important to know where you are so we can send help to the proper location.

If you have a VoIP (Voice of Internet Protocol) phone (Comcast, Vonage, AT&T), make sure to test 911 to ensure the call is routed to the proper dispatch center and the information that displays is correct. To do this, simply call 911 and explain that you are testing your VoIP phone for accuracy. Remember, VoIP phones do not work during power outages.

Phone Call Statistics: In 2016, the Addison Consolidated Dispatch Center answered and processed 25,288 911 emergency calls and 131,064 incoming telephone calls.

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